*This report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets. The countries studied in this report include Bulgaria, Colombia, Egypt, El Salvador, Honduras, India, Jamaica, Mexico, Nicaragua, the Philippines, Poland and South Africa. Each location was assessed by across 11 different aspects that impact the delivery of third-party services, including political stability, economic stability, human resource availability, government support for the BPO sector, infrastructure quality, commercial real estate, public safety, public sector transparency, BPO sector cohesiveness, language / education quality and scalability.